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At Exploring Digital LLC, we strive to ensure complete satisfaction with our digital products and services. Please review our return and refund policy carefully.
Exploring Digital LLC is committed to delivering high-quality digital solutions. Due to the nature of our custom digital products and services, returns and refunds are handled on a case-by-case basis.
We encourage all clients to thoroughly review project specifications, deliverables, and timelines before finalizing any agreements. Our team is available to address any concerns during the development process.
To be eligible for a return or refund, the following conditions must be met:
Service Defects: The delivered product or service contains significant defects that were not disclosed prior to purchase and cannot be reasonably corrected.
Non-Delivery: Services or products were not delivered within the agreed-upon timeframe without valid justification.
Specification Mismatch: The final deliverable significantly deviates from the agreed-upon specifications without client approval.
Early Cancellation: Client requests cancellation before substantial work has commenced, subject to administrative fees.
If you believe you are eligible for a return or refund, please follow these steps:
Contact Our Support Team
Email us at Davisadalens@exploringsdigitala.com or call +1 706 251 4560 within 30 days of service delivery.
Provide Documentation
Submit detailed information about your concern, including project details, contract agreements, and specific issues encountered.
Review and Assessment
Our team will review your case within 5-7 business days and provide a resolution plan.
Resolution
Depending on the assessment, we will offer corrections, partial refunds, or full refunds as appropriate.
Request Window
Return or refund requests must be submitted within 30 days of final delivery or service completion.
Review Period
Our team will assess your request within 5-7 business days of receiving complete documentation.
Refund Processing
Approved refunds will be processed within 10-14 business days to the original payment method.
Refunds will be issued using the original payment method whenever possible. Depending on the circumstances, we may offer:
Full Refund: Complete return of payment for services not rendered or significantly defective deliverables.
Partial Refund: Proportional refund based on completed work and resources utilized.
Service Credit: Credit toward future services or projects with Exploring Digital LLC.
Corrective Action: Additional work to address issues and meet agreed-upon specifications at no extra cost.
The following circumstances are not eligible for returns or refunds:
Change of Mind
Refunds will not be provided if the client simply changes their mind after work has commenced or been delivered according to specifications.
Completed Custom Work
Custom development work that has been completed and delivered according to agreed specifications is non-refundable.
Third-Party Services
Costs associated with third-party services, licenses, or tools purchased specifically for your project are non-refundable.
Late Requests
Requests submitted after the 30-day window will not be considered unless exceptional circumstances apply.
For any questions or concerns regarding our return and refund policy, please contact us:
Phone
+1 706 251 4560Address
3655 Atlanta Industrial Dr, Bld 100
Atlanta, GA 30331-1058